During instruction of a new, complicated procedure, which approach would be least helpful for subordinates?

• A. Compare the revised procedure with the one it has replaced
• B. State that you believe the revised procedure to be better than the one it has replaced
• C. Tell them that they will probably find it difficult to learn the new procedure
• D. Give only a personal outline of the revised procedure at first and then follow with more detailed instructions

Answer: (C)

When introducing a new, complicated procedure, you want to support understanding by linking it to what staff already know, framing the change positively, and guiding learning in manageable steps. Telling subordinates they will probably find it difficult focuses on expected struggle rather than strategies to master the skill. That kind of message can undermine confidence, raise anxiety, and dampen motivation to practice, which makes learning slower and harder.

By contrast, comparing the revised procedure with the one it replaces helps people see exactly what changed and how to transfer their existing knowledge. Stating that you believe the revised procedure is better can provide a constructive, forward-looking frame—especially when paired with clear reasons or benefits. Providing a personal outline first and then more detailed instructions scaffolds learning, letting learners grasp the overall structure before diving into specifics. These approaches support understanding, reduce cognitive overload, and promote smoother adoption.