If a subordinate does a good piece of work, the best procedure is to:

• A. Say nothing so that the individual will not become conceited
• B. Tell him he has done a good job
• C. Explain how the work could be improved so that the person will not relax his efforts
• D. Tell the individual that he is far better than his co-workers and would be prompted if there was a vacancy

Answer: (B)

Positive reinforcement works best here. Recognize good work promptly with sincere, specific praise so the employee knows exactly what was done well and is encouraged to keep it up. Silence can leave the worker guessing and may reduce motivation. Directing attention to how to improve only after praise can undercut confidence; constructive feedback is valuable, but it should follow acknowledgment. And avoid implying coworkers are inferior or threatening vacancies—that kind of comparison and pressure damages morale and trust.