If you face a situation where guidance is not clearly provided by policy, what should you do?

• A. Refer to your superior
• B. Visit and consult with your superior
• C. Use your best judgment in the matter
• D. Do as the majority of subordinates think

Answer: (B)

When policy guidance isn’t clear, you should visit and consult with your superior. This direct discussion ensures you get an authoritative decision aligned with how your organization operates and it creates a clear, accountable path forward. By presenting the situation and asking specific questions, you receive guidance you can document and apply consistently, reducing the risk of misinterpretation or inconsistent actions.

Relying on your own judgment can lead to decisions that aren’t aligned with policy or organizational expectations. Simply deferring to the majority of subordinates is inappropriate for governance and accountability. A direct, in-person consult with your supervisor is the appropriate channel to obtain the needed clarity.