In general, when dealing with subordinates, an administrator should adopt:

• A. a strong dominant attitude emphasizing authority
• B. a conciliatory attitude evidencing willingness to compromise
• C. a firm friendly attitude designed to evoke cooperation
• D. an indifferent attitude indicating impartiality

Answer: (C)

The idea is how to lead subordinates effectively by balancing authority with approachability. A firm friendly attitude sets clear expectations and boundaries while showing you’re available to support and guide your team. This combination communicates that rules and standards matter and that you’re serious about performance, but you’re also fair, respectful, and open to input. When people feel respected and know what’s expected, they’re more willing to cooperate, follow through on tasks, and engage in problem-solving rather than resisting directives. This approach fosters trust, morale, and accountability, all crucial in public administration where consistent behavior and dependable teamwork matter.

Using a strong dominant stance can create fear or resentment and stifle initiative. Being too conciliatory may blur responsibilities and weaken authority. Being indifferent can lead to perceptions of unfairness and low motivation. The firm but friendly approach hits the right balance to evoke cooperation and sustainable performance.