In teaching a procedure to any member of staff, which method is the most desirable for a supervisor to follow? To teach the procedure by:

• A. Giving the worker the written procedure and having the worker learn by doing the work
• B. Absorption, through the constant observation of another worker until the procedure is mastered
• C. Telling the worker how to do the task, and then criticize every time an error is made
• D. Assigning the worker to work with an experienced employee until he or she learns the techniques used by the experienced employee

Answer: (A)

Providing a written procedure and having the worker learn by doing combines clear, shareable guidance with practical application. The written procedure gives a precise, standard reference that outlines each step, the sequence, required tools, safety considerations, and quality checks. By practicing the task, the worker internalizes the steps, gains confidence, and can perform consistently because they’re applying the exact method described. This approach supports retention and competence and reduces the chance of drift or misinterpretation that can happen when guidance is left to memory or observation alone.

Relying solely on watching another worker can let bad habits slip in or miss key steps, and criticizing every error is demotivating and hinders learning. While working with an experienced colleague can be valuable, it depends on that person's teaching and may not guarantee the standardized method is followed. The structured combination of a written procedure plus hands-on practice offers the most reliable path to competent, safe performance.