Participation of operating officials in developing new procedures is generally desirable because:

• A. Desirable; operating realities are more likely to be considered
• B. Undesirable; the inclusion of conflicting views before the plan is drawn may result in no plan
• C. Desirable; plans will be more flexible and objectives more clearly defined
• D. Undesirable; the operating officials should decide to what extent they wish to participate with no pressure from the top

Answer: (A)

Involving operating officials is valuable because they bring the practical, day-to-day realities of how work actually gets done. Their input helps ensure procedures reflect real workflows, tools, constraints, and risks, making the procedures more feasible to implement and easier to follow. This alignment also builds ownership and buy-in, which supports smoother adoption and fewer surprises during rollout. While bringing diverse views can surface potential issues early, the core benefit is that the plan is grounded in what’s workable in practice, not just theoretical idealism.