Prior to discussing them with his superior, a supervisor often discusses with his subordinates certain procedures under consideration. Of the following, the principal reason this technique has been found useful is that:

• A. It prepares the staff for any procedural changes.
• B. The subordinates frequently make worthwhile suggestions.
• C. It gives the supervisor a chance to become better acquainted with his staff.
• D. The subordinates appreciate being consulted on the office procedure.

Answer: (B)

The technique works because it taps into practical, on-the-ground knowledge. Subordinates who will carry out the procedures see day-to-day how they work, where bottlenecks or inefficiencies arise, and what changes would actually be helpful. Their input often yields workable, worthwhile suggestions that improve the procedure before it’s formally proposed to higher management. While other benefits like preparing staff for change or building rapport can occur, the strongest reason this approach is valued is the valuable insights and suggestions subordinates provide that make the procedure better in practice.