The recommendation to discontinue interviews with dissatisfied employees and handle grievances in writing only is best described as...

• A. desirable primarily because it will reduce the amount of time spent on grievances
• B. undesirable primarily because it will tend to dehumanize a procedure in which human values may be receiving insufficient consideration
• C. desirable primarily because employees will not be able to keep changing their arguments as objections are pointed out to them
• D. undesirable primarily because there is no point in encouraging needless correspondence when a short interview may settle the matter

Answer: (C)

Handling grievances in writing only removes the live, back-and-forth part of the process. When someone can be interviewed, they may adjust their story or bring in new points as objections are raised, which can stretch the process and complicate fairness. By requiring written submissions, the employee’s position and any objections are fixed at the outset, so they won’t be able to revise arguments in response to questions or challenges during a discussion. This is seen as desirable because it prevents ongoing shifting of arguments and makes the review more straightforward and efficient.

The other options touch on time savings, the human element, or needless correspondence, but they don’t capture the specific advantage of a written-only approach as clearly as the idea that it stops employees from continually changing their arguments as objections are pointed out.