To provide stenographic and typing support efficiently when turnover is high, the preferred setup is:

• A. Organize the private secretaries into a decentralized pool under the direction of a supervisor to whom non-technical staff members would send requests for stenographic and typing assistance
• B. Organize the private secretaries into a central pool under the direction of a supervisor to whom all staff members would send requests
• C. Keep the secretaries assigned to individual unit chiefs
• D. Hire external stenographic and typing services as needed

Answer: (B)

Centralizing stenographic and typing support into a single, centrally managed pool is most efficient when turnover is high because it allows quick, balanced assignment of tasks across the whole organization. With one supervisor overseeing the entire pool, requests from all staff are routed to the same resource, making it easier to prioritize urgent work, reallocate effort as staffing changes, and prevent bottlenecks. This setup also supports consistent service levels, easier on-the-job training, and better coverage during periods of turnover.

If support were organized as a decentralized pool, different units would manage their own pools, leading to uneven service, duplicated effort, and slower response when demand fluctuates or staff leave. Keeping secretaries tied to individual unit chiefs limits flexibility and makes it harder to reassign help to where it’s most needed. Hiring external stenographic and typing services as needed can be unreliable and often more costly, with potential issues around confidentiality, scheduling, and integration with internal processes.