When an employee questions a staffing decision and is upset, what is the best approach?

• A. have him wait
• B. let him talk until "he gets it off his chest" and then explain the reasons for your decision
• C. show him at once how unimportant the matter is and how absurd his argument is
• D. refuse to talk to him

Answer: (B)

When an employee questions a staffing decision, the best approach is to listen first and then explain the rationale. Allowing the employee to vent helps defuse tension and shows respect for their perspective, which makes it easier to have a constructive discussion. As you listen, you can clarify the concerns, uncover any misunderstandings, and gather information that may support or adjust the decision. Then you can calmly present the reasons for the staffing choice, with the relevant facts and criteria, and discuss any next steps or alternatives. This approach builds trust, reduces defensiveness, and keeps the conversation focused on solving the issue rather than escalating it. Dismissing the concern, belittling the employee, or avoiding the discussion altogether undermines morale and resolution.