Which action best demonstrates a supervisor's focus on developing both skill and attitude?

• A. Increasing workload abruptly.
• B. Providing opportunities for skill development and attitude shaping.
• C. Ignoring feedback.
• D. Focusing solely on speed.

Answer: (B)

Developing both skill and attitude means growing technical ability while shaping how a person thinks and behaves at work. A supervisor who does this actively creates opportunities that build capabilities and also guides mindset, motivation, and teamwork. Providing opportunities for skill development and attitude shaping does exactly that: it pairs concrete training and practice with coaching on mindset, such as initiative, accountability, and collaboration. In practice, this looks like targeted training, stretch assignments, constructive feedback, and mentor-like support that helps the employee improve technically and adopt the right work attitudes.

Abruptly increasing workload pressures performance without a clear path for skill growth or attitude development. Ignoring feedback blocks progress and signals that concerns aren’t valued. Focusing only on speed improves efficiency but neglects the broader development of skills and the behavioral qualities that support long-term success.