You observe a woman performing a task improperly. When you discuss this with her, you are told that her previous superior taught her this method. Of the following, the best action for you to take at this point is to:

• A. Tell the woman that she has probably followed her previous supervisor's instructions incorrectly
• B. Relieve this woman of her assignment and give her another job
• C. Indicate why the method she is using is not acceptable
• D. Avoid further comment and permit the woman to continue at this time

Answer: (C)

When you see someone performing a task improperly, the best move is to provide clear, constructive feedback that explains why the method isn’t acceptable and guides them to the correct procedure. This approach directly addresses the issue, helps the worker understand what’s required, and reinforces standards for safety, quality, and policy. By explaining why the current method is not acceptable, you remove ambiguity and give the right direction, which can prevent repeat errors and support a learning culture.

Telling her she’s probably following a previous supervisor’s instructions shifts focus away from the present problem and can come across as blaming the other person rather than addressing the method itself. Removing her from the task is punitive and unproductive if the goal is to correct the procedure and keep work on track. Saying nothing and letting the improper method continue avoids responsibility for ensuring proper practice.